Financial and Customer Support Technician

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. This position works in DEED’s Vocational Rehabilitation Services (VRS) division, which empowers Minnesotans with disabilities to achieve their goals for competitive, integrated employment and career development.

You’ll be part of, and contribute to, a lively and energetic team with a positive internal culture that ensures this isn’t just a job – but a career. Together the VRS team makes an impact and creates possibilities that make a real and lasting difference in the lives of people with disabilities. Share your passion for this work and join the VRS team!

The Financial and Customer Support Technician position specializes in fiscal knowledge/skills and includes processing numerous financial documents, following purchasing procedures, paying of purchase orders, and authorizations. This position requires attention to detail and accuracy as it supports the participant’s employment plan by coordinating the purchasing of goods and services. Additionally, this position provides fiscal support for vocational counselors and other staff on the team including referral information for other required services for participants or potential participants.

This position will be based out of the Apple Valley office. Travel is required within the service area to assist participants with services (e.g., purchasing of goods at local vendors) up to five (5) days per week.

This position requires weekly statewide travel to attend meetings with current and potential community partners, regional meetings, to conduct on-site visits, and to attend staff trainings and meetings. Occasional travel is necessary to attend meetings or trainings in other areas of the state.

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.

This posting may be used to fill multiple positions.

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

• Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence
• Knowledge of customer service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, that result in customer satisfaction
• Skill in math sufficient to calculate totals, averages, and percentages of numbers and/or data
• Skill in data entry sufficient to read source documents and enter data in specific databases or tracking systems
• Knowledge of data entry procedures and systems, such as Microsoft Office or similar data entry systems
• Skill in accounting sufficient to review, analyze and verify financial records, calculate monthly fees, and prepare financial summaries and reports
• Incumbent must maintain valid driver’s license and insurance OR have other reliable transportation

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional…