Bilingual Front Desk Receptionist; English​/Spanish

Bilingual Front Desk Receptionist (English/Spanish)

Immigrant Law Center of Minnesota (ILCM)

Starting Pay: $22.81/hour, depending on experience
Position Type: Regular Full-Time, 37.5 hours/week, Non-exempt
Location: Saint Paul, MN | In-office

The Front Desk Receptionist plays a key role in creating a welcoming, professional, and supportive environment for visitors, clients, and staff. As one of the first points of contact for ILCM, this position manages the organization’s main reception area, greets and directs guests, answers and routes phone calls, responds to general inquiries, connects clients with appropriate ILCM services and resources, and provides high-quality administrative support to help ensure smooth daily operations.

The Front Desk Receptionist maintains organized systems, assists with scheduling and communications, handles incoming and outgoing mail, and collaborates closely with program, legal, and administrative teams to support client services and office needs.

This role requires strong communication skills, sound judgment, attention to detail, and a customer-service mindset, as well as the ability to handle every call and client interaction with professionalism, discretion, confidentiality, and care.

• Champion social justice and contribute to meaningful community impact.

• Work for an organization that values diversity, equity, and belonging.

• Work in an environment where new ideas and multiple perspectives are valued.

• Be part of a committed organization dedicated to serving and empowering immigrant and refugee clients.

• Have the opportunity to make a meaningful impact by enhancing opportunities for immigrants and refugees in Minnesota and North Dakota.

• Receive competitive and transparent compensation designed to reflect contributions, impact, and market value.

• Paid Time Off (PTO): Employees earn 12.5 hours per month during the first 2 years of employment (4 weeks), 15.625 hours per month during years 2–5 (5 weeks), and 18.75 hours per month after 5 years (6 weeks). Employees may carry over up to 80 hours of unused leave from year to year.

• Earned Sick and Safe Time (ESST): In compliance with Minnesota law, ILCM provides paid sick and safe leave. Employees receive 80 hours of sick and safe time, prorated upon commencement of employment. Unused ESST does not carry over from one calendar year to the next and is not paid out at the end of each year.

• Holiday Leave: ILCM observes most major federal holidays, including the days between Christmas Eve and New Year's Day. Employees also receive one floating holiday and may exchange holidays that do not fall within their religious or cultural background for alternative holidays.

• Paid Family & Medical Leave: Provided in compliance with Minnesota law. See the Employee Handbook and Benefits Guide for additional information.

• Medical, dental, and vision insurance with employer contributions.

• Employer-paid life and disability coverage.

• Voluntary life insurance available at employee cost.

• SIMPLE IRA retirement plan with employer match.

• FSA and HSA options with employer contributions. HSA is available only to employees enrolled in the HSA medical plan.

• Pet benefits and pet discount program with employer contributions.

• $50 per month remote connectivity stipend.

• Payment of organizational and membership dues.

• $500 annual training and professional development budget.