Medical Front Desk Specialist

Medical Front Desk Specialist

We are looking for a Medical Front Desk Specialist to support patient-facing operations at a healthcare site in Saint Paul, Minnesota. This long-term contract opportunity is ideal for someone who brings strong administrative skills, a service-minded approach, and confidence working in a fast-paced clinical setting. In this role, you will help create a welcoming experience for patients while coordinating registration, scheduling, and accurate record maintenance through an electronic health record platform.

Responsibilities:

• Welcome patients and visitors professionally, providing helpful guidance and ensuring a positive front desk experience.
• Manage patient check-in and registration activities, confirming demographic details and collecting required information accurately.
• Coordinate appointment scheduling and make updates or changes as needed to support daily clinic operations.
• Answer and direct incoming calls on a multi-line phone system while responding to routine questions with professionalism and care.
• Verify insurance information and assist with resolving basic coverage or registration-related issues before appointments.
• Maintain patient documentation within the electronic health record system, ensuring records remain complete, accurate, and confidential.
• Address patient concerns at the front desk or by phone and escalate issues appropriately when additional support is needed.
• Support central registration functions across clinic locations while following established operational and privacy standards.
• Work assigned clinic hours, including one late evening shift each week, to meet patient access needs.