Operations Coordinator

Department(s) Government/Cooperative Accounts, Special Projects and Monitoring

Reports to Program Manager

Job summary

The Operations Coordinator role is the primary point of contact for vendors and secondary point of contact for customers and represents the brand characteristics and world class customer service for which APi NSG is known. This position is designed to assist APi NSG with Government/Cooperative Accounts, Special Projects and Monitoring.

About Us

APi National Service Group (APi NSG) is a part of the APi Group family of companies. With fire and life safety branch offices located across the U.S., our purpose is to provide a single point of contact for customers with a regional or national portfolio of properties. With a portfolio of customers across many industries, we continue to grow as one of the country’s preferred national service providers for fire and life safety systems.

We strive to build long term relationships with our clients by assembling a team dedicated to providing world class customer service based on quality, timely service, responsiveness, safety, and integrity. We identify with and live out our parent company’s enduring purpose of Building Great Leaders in conjunction with our own core ideology. At APi NSG, regardless of role or position, everyone is a leader.

APi NSG Core Values

• Developing creative solutions to enhance the connection between the APi family of companies and our customers
• Enriching the lives of our team members through development
• Building caring and enduring relationships to foster collaboration
• Flexibility that enables us to be our best at home and at work
• Passion and drive for excellence

Key Job Responsibilities

• Maintain relationships with service providers through responsiveness, support of local teams, and ongoing education of project coordination
• Enhance and grow service provider and customer relationships through excellent service
• Confer with customers by telephone or electronically to resolve customer requests
• Assist the team in day-to-day operations, ensuring smooth workflow for providers and customers
• Support the team on Government/Cooperative Accounts, Special Projects, and Monitoring. Support Sister Companies by dispatching work orders in Astea and ensure proper delivery
• Coordinate with team to process quote requests
• Generate jobs in Web Apps for approved quoted work
• Gather all necessary documents for job close-out
• Processing payables and submitting customer invoices
• Promptly address all customer questions, issues, and concerns
• Support the improvement of operational systems and processes, looking for ways to add more value to APi NSG. Identify areas for opportunity within the business and work collaboratively to execute an action plan
• Communicate operational challenges with Program Manager to develop a plan for resolution
• Continue to develop technical knowledge and skills

Qualifications

• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Strong oral and written English communications skills
• Prioritization and management of multiple tasks
• Dependable, accurate, and detail oriented
• A self-starter who takes initiative and anticipates needs

Benefits and Compensation

The pay range is $43,000-$64,000 Annually, depending on job-related knowledge, skills, and experience.

This position is eligible for annual bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:

• Comprehensive Insurance Coverage, Medical, Dental, Vision, and more
• Wellness Program
• 401K with Employer Match
• Discounted Company Stock (Employee Stock Purchase Plan)
• Profit Sharing
• Paid Time Off
• Growth opportunities through company sponsored leadership development courses and trainings

More Info

• Employment Type:
  
  Non-exempt, Full Time, 40 hours/week

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities…