Document Management Specialist - Management Analyst

Working Title

Document Management Specialist

Management Analyst 1

Department of Employment and Economic Development

• Job
• Location:
  
  St. Paul
• Telework Eligible:
  Yes, may be eligible for some telework
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Unlimited
• Who May Apply:
  This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 06/23/2026.
• Date Posted: 06/17/2026
• Closing Date: 06/24/2026
• Hiring Agency/Seniority Unit:
  Department of Employment and Economic Development / MAPE
• Division/Unit:
  Paid Family and Medical Leave
• Work Shift/
  
  Work Hours:
  
  Day Shift
• Days of Work:
  Monday - Friday
• Travel Required:
  
  No
• Salary Range: $23.98 - $34.69 / hourly; $50,070 - $72,432 / annually
• Classified Status:
  Classified
• Bargaining Unit/Union: 214
  -Minnesota Association of Professional Employees / MAPE
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Paid Leave is a new program that launched January 1, 2026. It provides partial wage replacement to Minnesota workers who are out of work due to a qualifying condition such as a serious health condition that prevents them from working, or when they need time to care for a family member or a new child. The program is designed to be easy for every Minnesotan to use.

We engage workers, employers, caregivers, and insurers, learning from them and continuing to improve the program around their needs. Modern delivery service and product practices are used to deliver the program.

The Paid Leave team maintains high standards and an unrelenting commitment to serving Minnesotans. It operates as a start‑up environment without legacy systems or preconceived ways of working. Our aim is to deliver a service that delights Minnesotans.

The Document Management Specialist oversees the full lifecycle of all Paid Leave program documentation across multiple intake channels, ensuring accuracy, compliance, and timely movement that supports eligibility determinations and operational workflows. As the program’s document‑workflow expert, the DMS uses independent judgment to assess document sufficiency, route materials appropriately, and resolve issues that affect program outcomes. The role advises internal teams on document interpretation and workflow requirements, identifies systemic problems, recommends operational improvements, contributes to SOP development, and collaborates with technical and product teams to enhance program systems.

• Electronic Document Administration & Program Intake Management:
  Independently administer intake, evaluation, quality review, and routing of all electronic Paid Leave documents, ensuring accurate metadata, proper workflow assignment, timely processing, and escalation of high‑risk items.
• Physical Mail Governance & Intake Security Operations:
  Manage all physical mail intake, including secure handling, digitization, fraud‑prevention procedures, chain‑of‑custody compliance, and integration into Salesforce workflows.
• Quality Assurance, Compliance Oversight & Continuous Improvement:
  Conduct QA checks and audits, identify systemic documentation issues, ensure adherence to privacy and retention standards, and contribute to SOP updates and process improvements.
• Cross‑Functional Support, Document Research & Request Fulfillment:
  Serve as the document subject matter expert, responding to internal and external document requests, researching missing or ambiguous items, resolving errors, and communicating with partners to obtain required documentation.

This position is based out of the St. Paul office.

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment.