Senior Director of Operations

Senior Director of Operations

Location:

St. Paul, MN, US, 55128. Murata Viosis is a global medical device company dedicated to creating a paradigm shift in the way healthcare is delivered. Through the utilization of our internet‑of‑things medical‑grade sensors and virtual patient care services, we plan to lower the cost of healthcare and improve patient outcomes. Murata Viosis seeks qualified individuals who contribute to our vision through sound product development engineering practices and passionate sales and marketing leadership.

The Senior Director of Operations is a hands‑on role that builds and scales the operational backbone required to support commercial growth and long‑term expansion. This leader will oversee operational projects and functions spanning from supply chain, fulfillment, service/RMAs, technical operations, IT, and non‑clinical operating infrastructure. The ideal candidate brings prior success supporting high‑growth commercialization efforts within medical devices or a comparable regulated, product‑centric industry, along with strong analytical and cross‑functional leadership skills.

Hybrid from Woodbury, MN

• Lead operational initiatives required to support growth across Vios Medical's commercial lifecycle which includes demand planning, launch readiness, field deployment, service support, and ongoing operational scale‑up.
• Build and optimize the systems, workflows, and cross‑functional handoffs needed to support increasing customer volume, product complexity, and service delivery requirements.
• Partner with commercial leadership to ensure operational capabilities align with go‑to‑market plans, implementation timelines, and customer expectations.
• Oversee supply chain planning and execution which includes forecasting inputs, inventory strategy, incoming inspections, procurement coordination, system assembly, vendor management, logistics, and order fulfillment.
• Ensure products, accessories, and operational resources are delivered into the field accurately, on time, and in a cost‑effective manner.
• Develop and monitor KPIs related to lead times, inventory health, fulfillment accuracy, supply continuity, and delivery performance.
• Own and improve processes associated with returns, RMAs, repair/refurbishment, replacement, remote monitoring services, and field service coordination.
• Drive turnaround time improvements, better customer communication, and stronger visibility into service and field issue trends.
• Partner with quality, engineering, and technical operations to identify root causes, implement corrective actions, and reduce recurring issues.
• Evaluate alternative strategies for scaling operations which includes in sourcing vs. outsourcing, automation opportunities, vendor models, systems investments, and service delivery options.
• Develop business cases and cost/benefit analyses to support executive decision‑making and prioritization of operational investments.
• Recommend and implement changes that improve scalability, service levels, margin performance, and overall operational efficiency.

• Own repeatable technical operations processes which include deployments, upgrades, tablet preparation, SIM management, certificate management, production support, and cost monitoring.
• Standardize installation/upgrade handoffs, escalation paths, documentation, tools, staffing logic, and KPIs to scale.
• Partner cross‑functionally to separate standardized operations from Research & Development (R&D)/Delivery Operations (Dev Ops) projects and manage operational impacts of technical changes.
• Support the implementation of internal IT capabilities required to support the delivery and execution.
• Coordinate improvements in operational systems, support models, issue escalation, infrastructure readiness, and process reliability across internal functions.
• Serve as a key cross‑functional leader coordinating operational initiatives across commercial, clinical operations, product, engineering, finance, quality, and customer‑facing teams.
• Establish operating cadences, dashboards, governance…