Program Associate, Field Trips

JOB TITLE:

Program Associate, Field Trips

LOCATION:

History Center - 345 W Kellogg Blvd., St. Paul, MN 55102 COMPENSATION:
Typical starting range $53,414.40 - $57,512.00 annually STATUS & HOURS

This is a full-time, regular (approximately 2080 annual hours) position. The position is Monday - Friday, year‑round. This is a hybrid position requiring 3 days per week in the office, with the understanding that there are certain times per year where the team works in person in the office five days per week, primarily during peak booking season in early August.

Hours are flexible, but hours should overlap with core shared hours of 10:00am - 3:00pm.

Eligible to participate in State Employee Group Insurance Program and a retirement program with employer contribution. Generous vacation and sick time accruals with additional paid holidays.

Bargaining Unit AFSCME Local 3173

This position exists to support MNHS attendance, revenue, and audience development goals within the K‑12 Field Trips unit that maintains centralized systems for scheduling, communication, marketing, internal and external client relations management, training, data tracking, and program/product development projects. This position exists to lead centralized systems for K‑12 field trip scheduling, communication, scholarships, marketing, and data analysis related to those experiences.

• Manage the daily operations of MNHS K‑12 field trips, centralized scheduling;
• Lead projects in the K12 Field Trips Unit;
• Develop, implement, and maintain initiatives designed to promote MNHS K‑12 field trip programs and brand, strengthen customer service, and increase attendance and revenue;
• Provide general assistance in the K‑12 Education Division’s operations.

• Bachelor’s degree or equivalent plus two years of experience in marketing, sales, communication or equivalent professional discipline.
• Knowledge of scheduling and/or customer relationship management software.
• Previous experience in customer service.
• Familiarity with accounting principles, office procedures, administrative methods, and personnel management.
• Excellent computer skills, including proficiency with Google applications, Word, Outlook, and Excel.

• Effective communication skills, including the ability to write clearly and concisely, and effective oral communication with individuals and groups.
• Strong organization and documentation skills.
• Ability to accurately enter information into database systems promptly.
• Demonstrated ability to work with a diverse public in a friendly and open manner.
• Ability to train others in the use of computer programs and in customer service practices.
• Ability to adapt to new technology as it emerges and apply it to operations.
• Demonstrated reliability and ability to provide consistent, high‑quality customer service, even in stressful situations.
• Demonstrated ability to work independently to meet deadlines and take individual initiative while also being able to collaborate effectively and contribute positively in a team environment.
• Ability to handle communication with tact and diplomacy while moving conversations along as needed.
• Demonstrated ability to think imaginatively and problem solve.

• Experience in service management at a museum or other cultural institution.
• Familiarity with accounting principles, office procedures, administrative methods, and project management.
• Demonstrated knowledge of box office ticketing/admissions, and/or customer relationship management software.
• Broad knowledge of MNHS programs, services, policies, and procedures.
• Two to three years of experience in sales (retail, phone, etc.).

The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.