Director, Sales Operations

Job Summary

We are seeking a strategic and collaborative Director of Sales Operations to lead the operational infrastructure that supports a high‑performing sales and service organization of approximately 125 representatives. In this role, you’ll oversee a specialized Sales Operations team responsible for compensation operations, reporting and analytics, incentive administration, process optimization, and operational enablement. This is a great opportunity for an experienced operational leader who enjoys building scalable processes, partnering with executive leadership, and leveraging data and systems to drive performance, consistency, and continuous improvement.

• Shape and lead operational strategy, governance, and execution across sales and service functions.
• Lead, coach, and develop a high‑performing Sales Operations team across compensation, reporting and analytics, incentive administration, and operational support.
• Establish priorities, service standards, workload management practices, and team accountability.
• Provide hands‑on leadership for complex processes, approvals, escalations, and unique business needs.
• Build and scale operational processes, documentation, and standards to drive efficiency, consistency, and quality.
• Foster a culture of collaboration, responsiveness, accuracy, confidentiality, and continuous improvement while monitoring team capacity and scaling needs.
• Oversee commission administration, incentive programs, and compensation‑related operations, ensuring accuracy and integrity.
• Partner with Legal, HR, Accounting, and business leaders to manage contracts, bonus processes, and compensation plan updates, audits, and enhancements.
• Establish governance practices including data integrity, audit readiness, operational controls, and consistent communication across processes.
• Lead process optimization initiatives, including onboarding and offboarding operations, to improve scalability and service delivery.
• Partner with stakeholders to enhance CRM, sales performance management, and operational systems, including documentation and training resources.
• Oversee reporting, dashboards, KPIs, and analytics, delivering insights while supporting budgeting and forecasting activities.
• Serve as a strategic partner to executive leadership, leading cross‑functional initiatives, change management efforts, and communication of insights, recommendations, and key projects.

• Bachelor's degree required; master’s degree preferred.
• 10+ years of progressive experience in Sales Operations, Revenue Operations, Compensation Operations, or related functions.
• 5+ years of experience leading and developing operational or analytical teams.
• Experience supporting mid‑sized or large sales organizations with complex compensation structures.
• Strong understanding of commission administration, incentive programs, and compensation governance.
• Experience managing highly sensitive compensation and performance data with discretion and integrity.
• Proven ability to lead operational transformation, process improvement, and system modernization initiatives.
• Strong analytical skills with experience in reporting, KPIs, and business intelligence tools.
• Advanced proficiency in Excel and experience with CRM and sales performance management platforms.
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders.
• Strong project management, organization, and prioritization skills.
• Ability to balance strategic thinking with hands‑on execution.

Competitive salary range of $125,730 to $157,135 annualized USD, plus an annual bonus based on company performance. Medical, dental, vision, life and disability coverage; 100% company‑paid life and disability; 401(k) with company match; three weeks paid time off by the end of first year; onsite gym membership; and other comprehensive benefits.

Opportunity to shape and scale sales operations for a national sales and service organization; high‑impact role with visibility and partnership at the executive level; collaborative and supportive team environment; leadership on modernization of systems, processes, and operational strategy; strong culture focused on innovation, service, and professional growth; and the stability of a larger corporate parent.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.