Operations Student Leads Service Desk and Maintenance Internal

Operations Student Leads – Service Desk and Maintenance

Provides leadership, training, communication, and support as liaison between Operations leadership and student workers. Oversees Service Desk and Maintenance teams.

• Use scheduling software to set up monthly schedules for student workers in both Operations teams.
• Learn building hours and schedule priorities.
• Work with leadership to schedule workers for events outside normal hours.
• Communicate with other Service Desk workers about scheduling needs, timelines, and expectations; manage weekly hour maximums.
• Serve as first point of contact for students who cannot fulfill their shifts.
• Update Operations documents and SOPs as needed.
• Provide training to service desk student workers on processes, policies, and procedures.
• Other duties as assigned.

• Provide routine maintenance, project work, event support, light maintenance, grounds keeping, landscape plantings and mowing, snow removal, grounds setup for events, and mail and consumable deliveries.

• Commitment to Luther Seminary’s Mission and Vision.
• Maintains professional demeanor with individuals seeking help.
• Protects privacy and security of confidential account information.
• Excellent verbal and written communication skills.
• Self‑starter, motivated to proactively address issues, and willing to ask for help.
• Ability to describe problems and solutions over the phone.
• Must be able to read and write English.
• Can lift up to 30 pounds.
• Must be on campus during peak periods (September, January, May, June). Extended time away must be discussed in advance.
• Experience working independently.
• Interest in learning about technology and A/V equipment.
• Effective troubleshooting and problem‑solving skills.
• Commit to a regular work schedule for the semester; evening and weekend work may be required.
• Must be punctual; advance notice required for time off.
• Sign a special agreement regarding administration of student passwords and confidential account information.

To perform this job successfully, an individual must be able to perform the primary job responsibilities with or without reasonable accommodation. The above statements describe the general nature and level of work assigned to this job. They are not an exhaustive list of responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an implied employment contract.

Management has the exclusive right to alter this description at any time without notice.

15.97 - 15.97 USD per hour (Luther Seminary)