Senior Business Analyst

Description

Hello, we're Augeo – we are a global leader in enterprise‑level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome – our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over‑communicate around everything… especially while we navigate our new hybrid world.

A Senior Business Analyst at Augeo is accountable for more than requirements – they are a practice leader. You will bring structure to complex, cross‑functional delivery; model and mentor what excellent analysis looks like; and lead the transformation of BA work through AI‑enabled workflows. You will think in operating models: questioning how work flows, where ownership breaks down, and what needs to change structurally.

AI is not optional – it is a core expectation.

• Requirements & Analysis: Elicit, refine, and document clear requirements; translate intent into user stories, workflows, rules, data conditions, and edge cases. Surface risk before it becomes a defect. Maintain acceptance criteria and traceability through the delivery lifecycle.
• Process & Practice Development: Assess delivery workflows, handoffs, & ownership structures;
  Identify process gaps, root causes, & recommend improvements that strengthen delivery scalability, cross‑functional alignment, and accountability across teams.
• AI‑Enabled Practice Leadership: AI is not optional in this role – it is a core competency. You will use AI tools daily to accelerate your work and raise the quality of BA output, lead the development of AI‑integrated BA standards across the team, and identify opportunities to automate repetitive tasks so practitioners can focus on higher‑value analysis.
• Functional Validation & Stakeholder Support: Primary liaison between business and delivery. Validate that delivered solutions meet documented acceptance criteria and business intent; support UAT and core workflow validation; own resolution of identified gaps.
• Embrace Augeo's CORE values: Collaborative, Objective, Responsive, and Earnest in all areas.

• Systems thinker who sees beyond deliverables – anticipating upstream and downstream impacts and interrogating the process and operating model context behind how we work.
• Strong written and verbal communication; bridges business, technical, and executive audiences with precision and adjusts framing and detail for each stakeholder level.
• Comfortable with ambiguity; can deliver confident, reasoned estimates without every detail and shifts into deep analytical mode when precision matters.
• Influential without authority – drives clarity and ownership through structured thinking, not position; willing to challenge up, across, and laterally when the work requires it.

• Proficiency in Jira/Plans, Confluence, Rovo and the broader Atlassian suite – shaping how tools are used by the team, not just a user.
• Hands‑on experience with AI tools including Claude, Copilot, and Rovo for analysis, documentation, and workflow improvement.
• Experience with process/workflow modeling tools and Agile/hybrid delivery frameworks.
• Technically fluent – comfortable reading API behavior, data outputs, or system logic to validate implementation.

• Bachelor's degree and 5+ years or Associate's degree and 7+ years of related experience.
• Demonstrated track record of practice improvement – standards, templates, training, or process redesign – in a mid‑to‑large organization.
• Evidence of AI tool adoption in day‑to‑day BA work, with the…