Process Mapping Business Analyst

Process Mapping Business Analyst

Location:

Saint Paul, MN (Hybrid 1-2 days on-site)

Duration: 6+ Months with Possible Extensions

Job Type: C2C,W2

Client:
Metropolitan Council of Twin Cities

Job Description:

Narrative Description of Position:

Key responsibilities of the Process Mapping Business Analyst may include, but not limited to, the following:

• Gathering data:
  Conducting interviews with stakeholders, observing workflows, and collecting data on process steps, timings, and decision points.
• Process mapping:
  Creating visual representations of processes using tools like flowcharts, swimlane diagrams, and BPMN notation, clearly depicting the sequence of activities and decision points.
• Analyzing process data:
  Identifying areas of inefficiency, redundancy, delays, and potential cost reductions within the mapped processes.
• Identifying improvement opportunities:
  Proposing solutions to address issues discovered in process analysis, such as automation, simplification, or re-designing workflows.
• Facilitating process improvement workshops:
  Leading discussions with cross-functional teams to gather feedback and collaboratively develop process improvement plans.
• Documenting process changes:
  Creating clear and concise documentation of revised processes and ensuring proper implementation and training.

Level of

Education:

2–4-year degree

Years of experience in

Position Title:

Minimum 15-years process mapping experience;
Proficiency in using process mapping tools and techniques to create accurate and detailed visual representations of workflows.

Other

Experience:

Public Service experience and Grant Management experience

Certification(s):
No Certifications required

Process Improvement:
Proficiency in process improvement with focus on enhancing existing processes to increase efficiency and effectiveness

Analytical

Skills:

Ability to interpret data, identify trends, and draw meaningful conclusions from process information

Communication

Skills:

Effective communication with stakeholders at all levels to gather information, present findings, and gain buy-in for process improvements

Technical

Skills:

Familiarity with relevant software tools like Microsoft Visio, BPMN modeling tools, and data analysis platforms

Technical Writing:
Experience in writing technical documentation to include the creation of clear and concise artifacts for processes, procedures, and reports

Problem Solving

Skills:

Ability to identify root causes of process issues and develop practical solutions