Dental Operations Manager

General Overview

• $5,000 Sign on Bonus***

• Invest in yourself:
  Health and vision coverage options and PTO (Paid time off). Salary starting at $75,000 based on experience with bonus opportunities
• Retirement Plan:
  We invest in your future!
• Professional Growth:
  We champion professional development. You’ll have opportunities to learn, grow, and interact with other Office Managers.
• Team Spirit:
  Thrive in a collaborative, team-oriented environment where your contributions are valued and your voice is heard.

• Serve as a key liaison between the practice and the support center, ensuring clear, timely communication across all stakeholder groups to align priorities, resolve issues, and drive practice success.
• Collaborate with the owner doctor and regional support to develop and implement growth strategies for the practice.
• Identify and act on opportunities to expand services, increase patient access, enhance retention and drive production and collections.
• Leverage data insights to inform decision-making and support long-term practice success.

• Hire, train, coach, and develop all employees in the practice with a focus on accountability, ownership, and performance.
• Facilitate meetings and inspire and empower the team to embrace a growth mindset, fostering a culture of continuous improvement.
• Encourage professional development opportunities for team members, aligning with both individual and practice goals.
• Stay well-versed in Imagen University courses to guide team development and actively co-manage enrollments and completions that support practice objectives.

• Drive initiatives that enhance the patient journey from first contact to treatment completion, payment collection and follow up care.
• Monitor patient feedback and leverage tools (Nex Health, Liine, Birdeye, Overjet, etc.) to improve satisfaction, clinical quality, patient retention through a 5-star experience, and online reputation.
• Follow up with unscheduled treatment cases to drive reactivation and treatment completion.
• Own in-practice responsibilities critical to campaign success, such as online booking readiness and lead conversion.
• Monitor marketing performance data and collaborate with the regional and marketing teams to address conversation gaps or access-to-care challenges.
• Lead local marketing initiatives to drive patient growth, engagement, and brand awareness, ensuring alignment with practice operations and readiness.

• Take full accountability for front desk operations, ensuring excellence in scheduling, insurance verification, financial conversations, billing accuracy, and collections.
• Audit daily workflows for compliance and consistency with Imagen policies; retrain team as needed.
• Ensure patient credits, refunds, claims, and cash deposits are processed accurately and payments are collected at time of service.
• Reconcile daily deposits, cash payments, revenue reports, and transactions in the dental practice management system (DPMS).

• Own and manage the practice budget by ensuring all targets are both attainable and achieved, actively monitoring performance and collaborating with clinical and operational leaders to drive results.
• Manage practice expenses by monitoring and controlling costs related to supplies, lab fees, and labor, ensuring alignment with budget targets and operational efficiency goals.
• Execute strategies to optimize revenue, improve billing processes, and strengthen collection opportunities.
• Collaborate with the finance team to understand financial results and opportunities for sustainable growth.
• Support annual budgeting and forecasting process by providing data, insights and accountability on practice-level metrics.
• Productively identify inefficiencies or missed revenue opportunities and lead solutions in collaboration with central support teams (Finance, Billing, RCM).
• Review and verify daily financial reports to ensure accurate cash handling and financial integrity.

• Execute other related responsibilities as assigned by leadership to support…