Logistics Operations & Revenue Coordinator

Summary

The Operations & Revenue Coordinator serves as a key operational link between Statim Logistics' onshore and offshore support teams, helping ensure that customer billing, independent contractor driver pay, route data, and supporting operational information are accurate, timely, and continuously improving. This role combines hands-on knowledge of logistics billing and contractor pay processes with operational problem solving, data validation, reporting, and cross-functional coordination.

The position reviews Power BI and operational reporting, identifies trends and recurring exceptions, coordinates driver and route corrections, validates system and account data, and drives issues through resolution. The ideal candidate can move between detailed transactional work and the broader operational picture, identify why problems are occurring, communicate effectively across teams, and help build better processes that prevent recurring issues.

• Serve as a primary operational liaison between onshore stakeholders and the offshore team responsible for recurring billing, contractor pay, and related administrative processes; clarify priorities, coordinate handoffs, and help remove barriers to timely completion.
• Review Power BI dashboards, operational reports, exception queues, and supporting data to identify discrepancies, trends, recurring issues, and items requiring action or escalation.
• Own or coordinate driver corrections, route updates, rate and pay changes, service-level changes, and other operational data updates through resolution, ensuring changes are accurately reflected across applicable systems and workflows.

• Validate route, driver, rate, pay, service-level, account, and other operational data before and after changes to help ensure accurate customer billing and independent contractor driver pay.
• Extract, organize, reconcile, and interpret data from TMS, billing systems, contractor pay files, client portals, spreadsheets, Power BI, and other reporting platforms to identify exceptions and support operational decisions.
• Monitor billing turnaround, invoice accuracy, contractor pay accuracy, correction volume, reimbursement status, account balances, and recurring exception trends; communicate findings and recommended actions to appropriate stakeholders.

• Prepare, review, validate, and support recurring logistics billing, independent contractor driver pay/settlement, reimbursement, and account reconciliation processes to ensure transactions are accurate, complete, and timely.
• Research billing, contractor pay, pricing, reimbursement, and account discrepancies; document findings, coordinate corrections, and escalate unresolved issues with clear recommendations and next steps.
• Maintain sufficient hands-on knowledge of billing and contractor pay workflows to provide backup support, troubleshoot processing issues, validate results, and effectively partner with the offshore team performing recurring administrative tasks.

• Apply a continuous-improvement and root-cause mindset to recurring billing, pay, route, and operational issues; identify why errors are occurring and recommend practical solutions that reduce rework and prevent recurrence.
• Develop, maintain, and improve process documentation, correction logs, approval records, quality checks, controls, and standardized workflows that support data integrity, audit readiness, and consistent execution across onshore and offshore teams.
• Support automation initiatives, Power BI/report enhancements, workflow changes, and other process-improvement efforts that increase visibility, improve reliability, and…