Project Manager, Business Systems & Technology Analysis, Change Management

Description

Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users.

We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.

An Augeo Project Manager (PM) leads technology projects and programs from concept at intake, through initial scoping, execution, quality assessment, delivery and closure; all with equal rigor. This includes client-facing implementations and feature delivery for enterprise accounts and internal cross-platform projects like platform modernization, data migration, and compliance work that no single engineering team can own alone. On a given day PMs may run sprint planning with an engineering team, present portfolio status to executives, walk a client through how a change order affects scope and timeline, then turn around and analyze that same change order's effect on a program’s profitability.

The ability to context switch fluidly and with clarity is central to how this role creates value. AI is a requirement for the PM role. Augeo's engineering and operations teams all work AI-natively, and PMs are expected to use LLM tooling for status reporting and forecasting, question what the AI produces rather than take it at face value, and handle client data responsibly.

The role rewards people who are naturally curious, analytically sharp, good with people, and who set the bar for how the rest of the PMO operates.

An innovator who brings ideas to the table, works hard, tells your story, and builds new tech. Someone who is a genuine collaborator who contributes to the team and helps accomplish amazing things in a high-energy and dynamic environment.

Curious:
Keep learning, keep implementing, and iterate

• Own and maintain project plans that reflect client business objectives and organizational goals; resolve resource constraints, scope conflicts, and change requests within a shared governance structure
• Lead the full project lifecycle—design, definition, build, and implementation—for technology solutions, managing tasks, dependencies, and communications for concurrent short- and long-term projects
• Work with Systems Analysts and engineering leads on requirements and process documentation, so scope is defined and sized before the build starts
• Build trusted relationships with client contacts, external partners, and internal teams
• Use and help refine AI-driven plans, schedules, project documentation, reporting, forecasting financial modeling tools; evaluate them for accuracy; proactively evaluate emerging technologies to improve team efficiency
• Follow and help improve PMO delivery standards; share new practices with the PMO team
• Embrace Augeo’s CORE values – Collaborative, Objective, Responsive, and Earnest in all areas

• Proven leadership of cross-functional project teams in a fast-paced environment, including the ability to drive alignment across engineering, QA, data, and client-facing teams without direct…