Customer Service Specialist

About Crystal D

At Crystal D, our mission is to be the first choice for awards and gifts. We are driven by integrity, quality, and a passion for delivering an exceptional customer experience.

Job Purpose

The Order Manager is responsible for managing customer orders from start to finish, ensuring on-time delivery and a process that is Simple, Easy, and Fast. This role builds trusted customer relationships by providing expert guidance, proactive communication, and WOW-level service through ICE.


** This role requires working on-site in our office

Key Responsibilities

• Manage customer orders throughout the entire order lifecycle.
• Communicate clearly with customers regarding products, timelines, and expectations.
• Drive order approvals and production in a timely manner.
• Complete quality checks on high-value orders (over $750).
• Partner with internal teams to ensure order accuracy.
• Resolve customer issues with professionalism and ICE standards.
• Answer and document customer calls promptly and accurately.
  Qualifications
• 1-2 years of experience in order entry and/or customer service.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to multitask.
• Proficiency in Microsoft Office.
• Proactive problem-solver with a customer-first mindset.
  What Makes You Successful
• Integrity, dependability, and empathy.
• Driven, flexible, and detail-oriented.
• Committed to personal and professional growth.
  Our Core Values
  
  Integrity
  • Quality
  • Respect
  • Commitment
  • Passion
  
  Benefits*
• Weekly Pay
• Paid Holidays
• Paid time off
• 401(k) match
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• MANY Company events

Address: 505 Atwater Circle
St. Paul, MN 55103

Pay:
Starting at $23/hr. ~ depending on experience

If you're passionate about delivering exceptional customer experiences and want to grow with a values-driven company, we'd love to hear from you. Apply today and become part of the Crystal D team.