Representative, Customer Service - Skilled

Description

The role provides critical support to customers across sales, promotions, installations, and general communications. This role ensures high-quality customer interactions, resolves complaints in accordance with consumer protection laws, and contributes to initiatives that enhance customer understanding and satisfaction.

Key Responsibilities:

· Provide customer service related to sales, sales promotions, product installations, and general communications.

· Maintain strong customer relationships by addressing inquiries promptly and professionally.

· Resolve customer claims and complaints fairly, effectively, and in alignment with consumer laws and company policies.

· Develop and support organization-wide initiatives aimed at proactively informing and educating customers.

· Create improvement plans based on feedback from customer surveys and satisfaction data.

· Follow clearly defined procedures, guidelines, and work routines to ensure consistent service delivery.

Requirements

Qualifications:

· Minimum of 2+ years of experience in customer service, customer relations, or a related role.

· Experience using SAP, Excel, Outlook, and Web Ops

· Basic understanding of departmental procedures and work routines.

· Strong communication and problem‑solving skills.

· Ability to follow well-established technical procedures.

· Customer-focused mindset with the ability to handle concerns with fairness and professionalism.

· Ability to work within structured processes while managing varied tasks.

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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