Call Center Agent - Customer Services Specialist Saint Paul, MN

Call Center Agent - Customer Services Specialist job at Minnesota Department of Health. Saint Paul, MN.

Working Title:

Call Center Agent

Job Class:
Customer Service Specialist

Agency:
Health Department

• Job : 87685
• Location :
  St. Paul
• Telework Eligible :
  Yes
• Full/Part Time :
  Full-Time
• Regular/Temporary :
  Unlimited
• Who May Apply :
  This vacancy is open to all qualified job seekers.
• Date Posted : 08//25/25
• Closing Date : 09/08/2025
• Hiring Agency :
  Minnesota Department of Health (MDH)
• Division/Unit :
  Health Regulation / Call Center
• Work Shift/Work Hours :
  Day Shift / 8:00 a.m.
  
  - 4:30 p.m.
• Days of Work :
  Monday - Friday
• Travel Required :
  No
• Salary Range : $20.02 - $25.03 / hourly; $41,801 - $52,262 / annually
• Classified Status :
  Classified
• Bargaining Unit/Union : 206 - Clerical/AFSCME
• Work Area :
  Health Regulation
• FLSA Status :
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities :
  Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

THIS POSITION IS BEING REPOSTED. IF YOU PREVIOUSLY APPLIED TO THIS VACANCY ANNOUNCEMENT, YOU DO NEED TO REAPPLY TO BE CONSIDERED. Join the Health Regulation Division (HRD) Call Center Unit as a Customer Services Specialist where you'll be the first point of contact, helping to identify customer needs, provide technical assistance, and route inquiries to the appropriate HRD staff or external agencies.

Your commitment to delivering excellent customer service will be essential to the success of our team and mission. In this fast‑paced, team‑oriented environment, you'll play a key role in providing responsive and high‑quality support to a diverse range of external customers—including regulated providers, government partners, and members of the public—via phone, email, and fax.

• Communication skills sufficient to respond to a variety of communications, including phone calls, e‑mails and faxes from internal and external customers, with clear and concise explanations of processes or instructions.
• Knowledge of data entry procedures and systems, such as Microsoft Office or similar, sufficient to enter data, prepare and edit emails, faxes and other forms of written communication, is grammatically correct and in proper format.

• Experience with various computer software programs including Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
• Knowledge of Health Regulation services and types of facilities.
• Previous call center experience.
• Ability to establish and maintain effective working relationships with a variety of individuals and organizations.
• Ability to work independently in addition to working cooperatively and effectively as part of a team.

This position requires successful completion of a background and employment reference check.

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at  or email careers.us. For additional information about the application process, go to .

If you have questions about this position, contact Amy Winters ters.us or . To receive consideration as a Connect 700 Program applicant, apply online, email the Job #, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amy Winters ters.us. If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator .ada.us.

Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all…