Front Desk Agent

Front Desk Agent

The Double Tree by Hilton Downtown St. Paul offers a dynamic and welcoming workplace in the heart of the city, connected by skyway and just steps from local dining, entertainment, and business centers. Our hotel is known for its warm hospitality, collaborative team culture, and commitment to professional growth, providing team members with opportunities to learn, advance, and be part of a respected global brand.

If you’re passionate about service and enjoy working in a fast-paced, supportive environment, Double Tree Downtown St. Paul is a great place to build your career.

$18.00/hr - $18.00/hr

STATUS: Hourly, Non-Exempt (Eligible for Overtime)

REPORTS TO: Front Desk Manager

GENERAL

PURPOSE:

Builds a first impression for the guests by providing punctual, courteous and efficient handling of requests, including check-in and checkout, cashier registers and answering calls.

• Prioritize, organize and manage work tasks efficiently in a fast-paced environment.
• Collaborate effectively with colleagues to support a positive team-oriented workplace.
• Perform job duties with minimal supervision while maintaining high standards of accuracy and professionalism.
• Greet and welcome guests in a friendly, courteous, and sincere manner.
• Check guests in and out professionally, ensuring accuracy and adherence to brand standards.
• Complete the guest registration process using hotel computer systems and property management software.
• Accurately handle cash transactions, credit/debit cards, checks, and vouchers with strict attention to detail.
• Provide concierge services, including local recommendations and guest assistance.
• Deliver consistently high levels of customer service to ensure guest satisfaction.
• Respond to guest inquires, requests and concerns in a timely, friendly and efficient manner.
• Provide accurate information or obtain necessary details to resolve guest needs.
• Perform the duties of Telephone Operator in a friendly and courteous manner to ensure guest satisfaction.
• Other duties as assigned by management.

SUPERVISORY DUTIES: None

• Previous Hotel Front Desk experience preferred but not required.
• Must be available days, evenings and weekends.
• 1 year of Customer Service required.
• Must be at least 18 years of age or older.
• High School Diploma/GED – preferred but not mandatory.
• Thorough organization and time management skills to complete tasks efficiently and timely.
• Ability to multi-task and work with a sense of urgency in a fast-paced environment.
• Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare written complex reports of room availability and revenues generated.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
• Able to perform all essential duties and responsibilities with or without reasonable accommodation.

• Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system.
• Ability to lift and transport luggage weighing up to 35 lbs.
• Ability to analyze information and make effective judgments.
• Must be able to stand for long periods of time.

Entry level

Full-time

Management and Manufacturing

Hospitality