Ticket Office Associate

Overview

Ticket Office Associate provides customer service and enhances the SPCO's public image by following customer service policies and procedures while leveraging customer interactions to increase sales and donations for the organization. This position takes all incoming calls for the organization, processes subscription, single ticket and concert member orders, and handles customer service needs over the phone and in-person at concerts.

• Processing ticket orders, exchanges, and general customer service through phone, mail and walk-up sales, utilizing cross- and up-selling techniques in every interaction
• Staffing the box office at performance venues during approximately 4-8 concerts per month
• Assisting with proofing process for season and subscriptions
• Placing outgoing calls to update payment methods
• Placing outgoing fundraising calls

• Collaborative
• Commitment to Service and Quality
• Empathy
• Humility
• Integrity
• Intellectual Curiosity

• Employee Assistance Plan
• Workers Compensation insurance
• Paid ESST
• Free tickets to most SPCO concerts
• Hybrid work environment (as work allows)

• Must possess excellent customer service skills, both in person, and over the phone
• Must possess excellent computer skills, including, but not limited to, data entry, completing monetary transactions, and navigating webpages
• Have a clean driving record and regular access to reliable and secure transportation to and from various concert venues
• High school diploma, or equivalent combination of education and experience are required
• Availability to work a variable schedule, including weekdays, evenings, and weekends
• Excellent interpersonal, verbal, and written communication skills
• Ability to work independently and as part of a team
• Ability to handle multiple tasks with attention to detail and accuracy
• Experience with Audience View, and/or other ticketing software is a plus
• Background in music or the arts is a plus
• Must be able to pass a criminal background check