Customer Relations Representative - State Farm Agent Team Member

Benefits:

• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Opened in May 2022, our agency may be young, but it’s built on a strong foundation of 8 years with State Farm—starting from the ground up as a team member. We’re currently a small but mighty team of four and growing.

Team members enjoy a range of competitive perks, including 14 days of paid time off, a life insurance policy and supplemental coverage paid by the agency, a monthly health insurance stipend, a matching retirement account (TBD), a bi-annual clothing allowance, and networking incentives.

I’m a University of St. Thomas graduate with a degree in Business Communications, where I served as a two-year cheerleading captain and was an active member of the ski and snowboard club. I stay deeply involved in my community as a board member for the Twin Cities North Chamber of Commerce, lead the Young Professionals Committee with the White Bear Lake Chamber, and volunteer and foster dogs through local organizations like The Rescue Crew.

If you're someone who values professional growth, community involvement, and a supportive team environment, consider applying to join us.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Samantha Ferrell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.