Parts Specialist

Overview

What You'll Be Doing

Serve as a trusted resource for customers by answering questions and providing timely, accurate support.

• Assist with daily inventory activities including shipping, receiving, stocking, and cycle counting
• Source parts for customer orders, service repairs, and inventory replenishment
• Help customers place orders, track shipments, and process returns
• Maintain customer accounts and accurately document interactions and transactions
• Work closely with Parts, Service, and Sales teams to support customer needs and branch operations
• Keep inventory organized, accurate, and ready when customers need it
• Jump in wherever needed to help the team succeed

This isn't a call center job.

This is a hands-on role where you ll help support the equipment and vehicles that keep communities running. From municipalities and public works departments to contractors and first responders, the customers you support rely on Mac Queen to deliver solutions when they need them most. Every order you process, every question you answer, and every part you source helps keep critical equipment in service and customers productive.

Qualifications and qualities

• You re the type of person who enjoys helping others and takes pride in finding answers.
• You stay organized even when things get busy. You communicate well, enjoy working with customers, and understand that great service often comes down to the little details.
• You re willing to roll up your sleeves, learn new things, and be part of a team that works together to get the job done.

• Minimum 1 year of direct industry experience or 3 years of experience in a related industry
• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Experience with inventory, shipping/receiving, parts operations, or customer support preferred
• Basic computer skills and the ability to accurately document customer interactions
• Valid driver s license with an acceptable driving record
• Positive attitude and willingness to support the team wherever needed

• Competitive pay and benefits
• Stable, growing company with a strong reputation
• Opportunities for training and career advancement
• Team-oriented culture where your work matters
• Variety in your day—no two days are exactly the same
• The opportunity to support customers who provide essential services to their communities

The expected pay range for this position is $20.86 - $31.07 per hour. Final compensation will be determined based on experience, skills, qualifications, and overall fit for the role.

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) with Company Match
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Coverage
• Paid Time Off (PTO) and Paid Holidays
• Employee Assistance Program (EAP)
• Training and Career Development Opportunities
• Career growth with an industry leader serving essential industries and first responders

If you enjoy helping customers, solving problems, and being part of a hardworking team that makes a difference every day, apply today and build your future with Mac Queen.

• Stand, walk, bend, squat, kneel, crawl, twist, reach or otherwise move frequently.
• Occasional repetitive motion and grasping
• Occasional climbing to reach areas on equipment or racks.
• Lift, move or otherwise transfer up to 50 lbs. occasionally, >20 lbs. frequently.
• Typically sits, grasp items and performs keyboarding for frequent operation of a computer
• Exposure to typical machine shop physical hazards which may include moving mechanical parts

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Mac Queen will reasonably accommodate the known disabilities of qualified disabled individuals.

Equal Opportunity Employer
/Protected Veterans/Individuals with Disabilities:
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.