Customer Success Specialist

Company Description

Ochs, Inc., established in 1943, specializes in providing industry experience and expertise to small to mid-sized public employers. Collaborating with trusted channel partners, we offer products from best-in-class insurance carriers alongside a wide range of valuable services and resources. As a subsidiary of Securian Financial Group, one of the largest financial security providers in the U.S., Ochs benefits from the robust support of its parent company.

Our mission is built on the foundation of delivering exceptional service and earning customer trust every day.

This is a full-time, on-site position located in St. Paul, MN, for a Customer Success Specialist. The role involves providing exceptional customer support, ensuring customer satisfaction, and delivering tailored solutions to meet client needs. Responsibilities include addressing inquiries, resolving issues, analyzing customer feedback, and collaborating with internal teams to improve client experiences. The position relies on a combination of communication, problem-solving, and analytical skills to effectively manage client relationships and enhance their overall experience.

• Strong Customer Service and Customer Support skills to build and maintain positive client relationships
• Proficiency in Customer Satisfaction and Communication skills to handle inquiries and ensure client needs are met
• Analytical skills to assess customer feedback and contribute to service improvement strategies
• Ability to collaborate with teams and work effectively in an on-site environment
• Experience in a client-facing or support role is highly desirable
• Strong organizational and problem-solving abilities
• Bachelor's degree or equivalent experience preferred