Customer Service Representative - Parts Department

Customer Service Representative
- Parts Department (JN
- Saint Paul, Minnesota

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Salary: USD
20 - USD
24 per hour

We are looking for a Customer Service Representative to join our Parts Department. In this role, you'll help customers order replacement parts, provide pricing and lead times, process orders, and ensure a positive customer experience.

• Receive and process customer orders via phone and email.
• Provide customers with accurate pricing, product information, and lead times.
• Generate and deliver quotes for replacement parts and aftermarket products.
• Enter orders accurately into the company ERP/order management system.
• Respond to customer inquiries regarding order status, availability, and shipment information.
• Coordinate with internal departments to ensure timely order fulfillment.
• Maintain detailed and accurate customer records and documentation.
• Manage a high volume of customer communication, including approximately 20–30 incoming calls per day and a significant volume of email correspondence.
• Build positive relationships with customers through professional and responsive service.
• Support continuous improvement efforts within the Parts Department.
• Perform other related duties as assigned.

• High school diploma or equivalent.
• Previous customer service experience required, parts/order processing experience preferred.
• Strong verbal and written communication skills.
• Computer proficiency, including Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

• Pay Range: $20-24/hr.
• Schedule: Monday–Friday, 7:30 AM – 4:30 PM
• Location: St. Paul, MN
• Type: Direct Hire