Dispatcher, Customer Service​/HelpDesk

Transdev in St. Paul, MN is hiring a Dispatcher. The Dispatcher oversees road service through communication with operators and provides customer support to clients. We are seeking customer service‑oriented professionals who are dedicated to safety.

Competitive compensation package of minimum $20.75/hour to maximum $25.75/hour

• Vacation: up to 14 days per year
• Paid sick leave: 8 hrs monthly full‑time employees / 5 hrs monthly part‑time employees
• Medical, dental & vision after 90 calendar days of employment for full‑time employees
• Life insurance, 401(k) retirement benefits, and company holidays

• Oversee road service assigned carriers by tracking trip performance measures, ensuring routes begin on time, and monitoring incidents.
• Provide customer support by responding to questions and concerns regarding trips, including no shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators and act as liaison between carriers and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

• High School Diploma or GED;
  Technical Degree preferred.
• 3‑5 years of dispatching experience.
• Excellent verbal, interpersonal and customer service skills.
• Problem‑solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Must be able to work shifts or flexible work schedules as needed.
• Employee is generally subjected to long periods of sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

• Applicants must be eligible to work in the United States without requiring sponsorship now or in the future.
• Applicants must successfully pass a pre‑employment drug screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.