Veterinary Hospital Receptionist

Position Purpose

The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. The Concierge is responsible for fostering cohesion and motivation within the practice.

All hospital partners are responsible for performing duties in a way that creates an environment in which:

• The patient’s needs always come first.
• Every team member understands that they have the power to create an exceptional customer and patient experience.
• Contentious issues are dealt with and resolved as they occur, or as soon as possible.
• Exceptional teamwork and commitment to shared goals benefits the entire organization.

• Assume primary responsibility for answering the practice phone and routing calls.
• Maintain hospital appointment calendar, including scheduling appointments from callers or visitors and reviewing online bookings.
• Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and accommodate as necessary during peak times or emergencies.
• Participate in the training of new staff members and dissemination of knowledge as required.
• Ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials.
• Confirm all appointments by client’s preferred communication method the prior day and make necessary adjustments.
• Provide basic understanding of practice logistics to back up technical staff when rooms need to be loaded or patients discharged.

Perform additional duties as assigned.

The Concierge ensures that day‑to‑day operations are efficient and provides an optimal experience for patients and clients. This includes rescheduling appointments and maintaining open communication when wait times are longer than expected due to emergencies.

• High school diploma required.
• At least 1 year of experience working in a veterinary practice or a customer‑facing role.
• Excellent written and verbal communication skills.
• Compassionate and able to maintain a professional attitude during emotional and stressful situations.
• Exceptional telephone and computer skills.
• Team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Preferred:
  Experience using a Practice Management System.

Job duties are performed in the Vetco Total Care veterinary hospital. The position may involve bending, kneeling, lifting up to 30 pounds, standing for long periods, and direct contact with clients and their pets.

Regular communication with clients, veterinary specialists, and third‑party vendors.

$15.00 - $19.95 per hour.

For a detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, see

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.