Customer Service Representative

The City of Saint Paul has two internal promotional opportunities for Customer Service Representatives—one with Parks and Recreation and one with Saint Paul Regional Water Services.

Location:

City Hall Annex, 25 W. 4th Street, Saint Paul.

Hours:

Monday through Friday, 7:30 a.m. to 4:30 p.m. A hybrid schedule may be available after the introductory period.

• Provide customer service by phone, email, online, and in person to assist residents with park permits, program registrations, and general information requests.
• Utilize recreation management software and other City information systems to process registrations and permits, enter and maintain data, and provide accurate and timely information.
• Use strong verbal and written communication skills to understand customer needs, resolve problems, answer questions, and connect residents with the appropriate resources and services.
• Research information from City departments and external resources to ensure customer inquiries are fully resolved.
• Exercise sound judgment while providing exceptional customer service and supporting a wide variety of Parks and Recreation programs and services.

Location:

1900 Rice Street, Saint Paul, MN 55113.

Hours:

Monday through Friday, 8 a.m. to 4:30 p.m.

• Provide customer service by phone, email, online, and in person to assist customers with utility billing inquiries, payment processing, account maintenance, service requests, and general information requests.
• Process cash, check, and credit card payments; operate cashiering systems; balance receipts; and maintain accurate financial transaction records.
• Utilize customer information systems and other City information systems to maintain customer accounts, process transactions, enter and maintain data, and provide accurate and timely information.
• Research information from Saint Paul Regional Water Services, City departments, and external resources to ensure customer inquiries are fully resolved.
• Exercise sound judgment while providing exceptional customer service and supporting a wide variety of Saint Paul Regional Water Services programs and services.

• Four years of office support experience, including at least two years of customer service experience assisting the public in resolving problems.
• Two years of post‑high‑school education can be substituted for up to two years of customer service experience.

• Competitive wages.
• Health insurance.
• Retirement contributions.
• Paid vacation and sick time.

The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us.

The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply.