Customer Support Specialist

At Crystal D, we believe recognition matters. Our mission is simple:
Together we will be the first choice for awards and gifts. We’re looking for a positive, organized, and customer-focused individual to join our team as a Customer Service Support team member.

In this role, you’ll help create an exceptional experience for customers, visitors, carriers, and internal teams through front desk support, shipping coordination, and customer service assistance. If you enjoy staying busy, helping others, and being part of a supportive team environment, we’d love to connect with you.

Pay Range

$18.00–$20.00 per hour
, depending on qualifications and experience.

Reports to:

Director of Operations
Benefits

• Weekly Pay
• Paid Holidays
• Paid Time Off
• 401(k) Match
• Health Insurance
• Dental Insurance
• Life Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Employee Discount
• Tuition Reimbursement Program
• Many Company Events

• Answer and route incoming phone calls while greeting and assisting visitors with professionalism and warmth
• Support Will Call customers and coordinate courier pickups and deliveries
• Assist with drop-ship orders and help maintain smooth order flow
• Help resolve shipping and delivery issues with carriers such as Fed Ex and UPS
• Provide backup support for order entry and customer service functions
• Process retail orders and assist with customer requests
• Maintain a clean, welcoming, and organized lobby and showroom environment
• Support company “Thank You” initiatives and customer appreciation efforts
• Assist with additional administrative and customer support tasks as needed

• 1+ year of customer service, retail, office support, or related experience
• Friendly, professional, and customer-focused communication skills
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Attention to detail and accuracy
• Basic computer skills and willingness to learn internal systems
• Positive attitude and team-oriented mindset

Experience with front desk support, order processing, or shipping coordination is a plus, but not required.

• Integrity
• Gratitude
• Commitment
• Empathy
• Drive
• Teamwork
• A positive, “can-do” attitude

• Full-time, non-exempt position
• Primarily indoor office environment
• Occasional schedule flexibility may be needed based on business demands

505 Atwater Circle
St. Paul, MN 55103

If you’re someone who enjoys helping people, staying organized, and contributing to a strong team culture, we’d love to hear from you!

Apply today and become part of the Crystal D team.