Customer Service Coordinator

Customer Success Coordinator

Technical Life Care Medical Company is a trusted provider of biomedical equipment repair and maintenance. We are growing and looking for a Customer Success Coordinator to join our team and help us deliver top-tier service to hospitals, clinics, and healthcare facilities.

Position Summary

We are seeking an experienced Customer Success Coordinator to support customer relationships, scheduling, and service operations. This mid-level, in-office role requires strong judgment, responsiveness, and the ability to manage complex coordination independently in a fast-paced environment.

Key Responsibilities

• Independently manage complex scheduling and coordination using Outlook calendars
• Serve as a primary customer point of contact, providing proactive outreach and follow-up
• Coordinate service projects, preventive maintenance schedules, and internal resources
• Arrange technician travel including airfare, hotels, and itineraries
• Identify and recommend additional services or upsell opportunities based on customer needs
• Maintain accurate documentation and professional communication via email and Microsoft Teams
• Collaborate closely with technicians, operations, and leadership to ensure service delivery

Qualifications

• 3+ years of experience in customer success, scheduling, operations, or coordination roles
• Strong background in high-volume scheduling and customer communication
• Proven ability to work independently and manage shifting priorities
• High level of organization, accuracy, and responsiveness
• Proficiency in Microsoft 365 (Outlook, Teams, Excel, Word)
• Comfortable working with technology and adapting to new systems
• Experience coordinating travel arrangements preferred

Work Location

• In-office position