SELF Associate Intermediate

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* Working Title:

SELF Loan Associate*
* ** Job Class:*
* ** Office and Administrative Specialist Intermediate*
* ** Agency:
Office of Higher Education*
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** Job :
** 95087

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*
* Location:

** St. Paul

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** Telework Eligible:
** Yes

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** Full/Part Time:
** Full-Time

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** Regular/Temporary:
** Unlimited

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** Who May Apply:
** Open to all qualified job seekers

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** Date Posted:
** 06/25/2026

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** Closing Date:
** 06/29/2026

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** Hiring Agency/Seniority Unit:
** Office of Higher Education / AFSCME

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** Division/Unit:
** SELF Loan

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** Work Shift/

Work Hours:

** Day Shift

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** Travel Required** :
No

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** Days of Work:
** Monday - Friday

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** Salary Range:**  $20.76 - $27.53 / hourly; $43,346 - $57,483 / annually

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** Classified Status:
** Classified

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** Bargaining Unit/Union:
** 206 - AFSCME

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** FLSA Status:
** Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/)  **:
** Yes

** Make a difference in the lives of Minnesotans*
* The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

**
* PLEASE NOTE:

This position was previously announced. If you have already applied to Job , you do not need to reapply to be considered.*
* Perform high level administrative and technical functions required for the successful administration of the SELF and SELF Refi loan programs.

** Minimum Qualifications*
* To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Resume must demonstrate the following qualifications:

+ Two (2) years of customer service experience on the phone or in a call center environment.

+ Ability to provide prompt, courteous, and accurate information to customers in person, on the phone, through e-mail, and other written correspondence.

+ Ability to use de-escalating skills while providing customer service.

+ Math sufficient to calculate, review, and reconcile customer accounts.

+ Proficiency in Microsoft Office/Suite.

** Preferred Qualifications*
* + Experience in student loan or other loan processing.

+ Experience in student financial aid.

+ Ability to relate to racially and culturally diverse groups.

+ Ability to multitask and be self-motivated.

+ Ability to type 50 WPM.

** Physical Requirements*
* + Ability to position self and move sufficiently to; sort and file documents and perform repetitive tasks.

+ Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.

+ Ability to use folding machine for large mailings after training received.

+ Lift and move paper supply boxes up to 20 pounds as needed.

** Additional Requirements*
* This position requires successful completion of the following:

+ SEMA4 Records Check (applies to current and past state employees only)

+ Criminal History Check

+ Employment Reference Check

+ Social Security Verification

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law.

As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at  or email careers.us . Please indicate what assistance is needed.