Service Representative​/Senior Service Representative

The Service Representative provides customer service to residents, taxpayers and customers of Washington County by acting as an agent for the State of Minnesota, processing driver's license, passport, motor vehicle transactions, Department of Natural Resources, and other transactions as necessary. Responsible for performing a variety of technical duties including balancing daily receipts, compiling records, correspondence and maintaining various records. Interpreting county, state and federal rules, regulations, statutes and policies for customers.

Successfully manage difficult or emotional customer situations in a fast‑paced, front‑facing public work environment.

• Experience processing passport, driver's license, motor vehicle, and/or Department of Natural Resources transactions
• Experience providing effective, courteous, high-volume customer service to the general public, in‑person and over the phone
• Knowledge of Microsoft Office (Outlook, Word, Excel) and point‑of‑sale systems
• Paid experience interpreting county, state and federal rules, regulations, statutes and policies for customers

Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

Schedule consisting of 40 hours per week with varied shift times between the following hours:
Monday, Wednesday, Thursday, and Friday 8:00 AM to 5:30 PM;
Tuesday, 9:00 AM to 6:30 PM. Work schedules may vary based on department business needs.

Service Representative - $21.53 to $22.35 hourly. Position may be filled at Senior Service Representative level depending on qualifications.

Washington County participates in the federal E‑Verify program. This means that Washington County will provide the Social Security Administration (SSA) with information from each new employee's Form I‑9 to confirm work authorization. If the government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact the DHS and/or the SSA before taking adverse action against you, including terminating your employment.

Employers may not use E‑Verify to pre‑screen job applicants and may not limit or influence the choice of documents you present for use on the Form I‑9.

The Service Representative assists the public in obtaining licenses, vehicle titles, and legal documents such as passports or marriage licenses.

High school diploma or equivalent.

Within a year of being appointed to the position, state certification as a License Title Agent or federal certification as a Passport Acceptance Agent must be obtained and must be renewed as required by passing a written exam. Other certifications or licenses from federal and state agencies may be required to perform the functions of the job.

Because of the job requirements, this position requires evidence of U.S. citizenship upon employment.

Prior work experience involving customer service.

Core competencies, job‑specific knowledge, skills and abilities required for successful job performance are outlined in the Core Competencies guide.

Promote a diverse, culturally competent, and respectful workplace.

Technical and professional knowledge:

• Demonstrates knowledge of statutes and laws related to legal documents and services provided at the Service Counter.
• Demonstrates knowledge of documents accepted for documents such as passports, marriage licenses and homestead status.

Work requires the ability to convey detailed or important spoken instructions to individuals.

• Respond to customer inquiries for various legal document related processes and services.
• Communicate accurate information to the public regarding laws, statutes, policies and procedures; interpret county, state and federal rules, regulations and statutes for customers.
• Process transactions, collect fees and process over payments.
• Review documents for…