Guest Services Lead Receptionist - Brighton

Job Posting

Performs basic work providing excellent customer interactions as the primary customer interaction with visitors at the New Brighton Community Center. Provides leadership and work direction to staff at the Guest Service Desk. Essential Functions Leads the Guest Service Desk. Coordinates rentals for parties and large group bookings. Responsible for cashiering and receipting of all fees, processing of daily use passes, promptly scanning membership cards, accurate, daily reconciliation according to the approved cash handling procedures.

Retrieves and balances money drops from safe. Greets and assists customers on the phone, in person and via e-mail; provide information to customers as needed. Demonstrated ability to communicate with the public in a courteous and tactful manner which projects a favorable image of the City of New Brighton. Anticipates/discovers problems with registration information or point of sale issues before they happen and recommends solutions to the problems.