Customer Experience Representative - Minneapolis St. Paul Airport

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company approved services and products to ensure a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience.

This position pays $21.00 per hour and is located at the St. Paul Minneapolis International Airport (MSP) – 4901 Glumack Dr., Saint Paul, MN 55111.

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

• Schedule 1:
  Sunday‑Thursday 10:00 PM to 6:30 AM
• Schedule 2:
  Tuesday‑Saturday 10:00 PM to 6:30 AM

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms, vehicle features, and other services.
• Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other equipment.
• Offer additions to the customer experience by providing directions, maps, local area information, and relevant service information.
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and miscellaneous assignments.
• Assist in assessing the condition of the rental vehicle upon return.
• Notify management of any known customer problems.
• Notify management of any known vehicle problems and necessary maintenance.
• Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities, and participate in company-sponsored classroom training.
• Perform miscellaneous and backup duties as assigned.
• Seek to improve job performance through self‑assessment, skill development, training, and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.

• Must be at least 18 years of age.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• High school diploma or GED required.
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid driver’s license with no more than 3 moving violations and/or at‑fault accidents within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).

Equal Opportunity Employer/Disability/Veterans