Customer Service Rep; Credit Union Dr

Customer Service Representative (02123)

North Star Pizza is an expanding franchise with 27 locations and significant growth potential. Join our team at the Isanti location in the United States to provide exceptional support to our valued customers.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Resolve customer inquiries, complaints, and issues with patience and understanding
• Process orders, returns, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update account information in our database
• Identify and Escalate complex issues to appropriate team members or supervisors
• Provide personalized solutions to meet individual customer needs
• Participate in ongoing training to enhance customer service skills and product knowledge

• Strong verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• Proficiency in using computers and customer service software
• Ability to multi-task and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• High school diploma or equivalent
• Previous customer service experience preferred
• Ability to remain calm and professional in challenging situations
• Team player with a positive attitude
• Flexibility to work various shifts, including weekends and holidays as needed

Pay range: $12-18 per hour.

All your information will be kept confidential according to EEO guidelines.