Guest Service Representative

Guest Service Representative

Job Category:
Operations Supervisor:
Scott Lamb

Requisition Number: GUEST
002084

Posted:
July 6, 2026

Full-Time On-site Roseville, MN 55113, USA

Pay or shift range: $17 USD to $19 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Guest Service Representative – TPI Hospitality

Location: Residence Inn by Marriott – Roseville, MN

Position: Full-Time|Guest Service Representative

Shift: Tuesday thru Saturday evening shift (3 PM – 11 PM)

Pay: $17/hr to $19/hr

We all matter. We all make a difference. We are TPI.

TPI Hospitality is a nationally recognized company with over 50 years of experience. We own and operate over 25+ hotels and restaurants throughout Minnesota and Florida, including Hilton, Marriott, Margaritaville, Holiday Inn, and more. Our philosophy is to serve our guests, coworkers, and communities to create win-win outcomes.

Key Responsibilities

• Provide friendly, energetic, and positive interactions with guests
• Answer phone calls, manage emails, and provide information regarding hotel facilities, local attractions, and services
• Handle requests, inquiries, and complaints promptly
• Maintain accurate records of reservations, arrivals, departures, and payments
• Ability to multitask in a fast-paced environment

About TPI Hospitality

• Celebrating 50+ years in the industry
• Empowering culture that fosters personal and professional growth
• Opportunities for advancement across 25+ hotels and restaurants in Minnesota and Florida
• Twelve-time nominee for Best Places to Work by the Business Journal

Benefits

• Medical/Dental Insurance
• 401(k) & matching
• Paid Time Off (PTO) & Holiday Pay
• Volunteer Time Off (VTO), Bereavement, and School Conference Leave
• Employee Discounts & Tuition Discount

Watch Our Video Here – and get ready to be part of something extraordinary!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.