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Associate Customer Success Manager
Job in
Saint Paul, Ramsey County, Minnesota, 55199, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager
Job Description & How to Apply Below
Responsibilities
- Own post‑sale relationships for a portfolio of smaller accounts
- Drive product adoption, usage, and satisfaction through proactive engagement
- Monitor customer health and usage trends to identify risks and opportunities
- Conduct regular check‑ins and success reviews to ensure value realization
- Collaborate with internal teams to resolve issues and support renewals
- Maintain CRM and Customer Success tools for visibility and accountability
- Contribute to scalable processes and content that enhance the CS function
- Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
- 1–3 years in Customer Success, Account Management, or similar role within a SaaS company
- 1 - 3 years of Accounting or Public Accounting (Audit/Assurance) experience is highly preferred
- Proficiency in CRM and Customer Success platforms; eagerness to learn and grow
- Customer Success
- Account Management
- SaaS
- Accounting
- Audit
- Assurance
- proactive engagement
- collaboration
- communication
- problem-solving
- relationship management
Position Requirements
10+ Years
work experience
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