Financial Customer Service Representative

Customer Complaint Resolution Representative

Location: Shoreview, MN

Schedule: Monday–Friday, 8:00 AM–5:00 PM (Overtime available)

Work Arrangement: Hybrid after training (4+ weeks onsite training)

Duration: 12+ Month Contract with potential for long-term opportunities

Pay: $19.21–$20.00/hour

A leading financial services organization is seeking Customer Complaint Resolution Representatives to support customers with concerns related to consumer banking, lending, and financial products.

In this role, you will make outbound calls to customers, gather and update account information, research issues, and help resolve customer complaints. This is an excellent opportunity for individuals with strong customer service skills, financial services experience, and the ability to navigate challenging conversations professionally.

• Make outbound calls to customers regarding account inquiries and complaints
• Research and resolve escalated customer concerns
• Update customer information and request necessary documentation
• Review transactions, applications, and account activity to identify issues
• Process corrective actions and account updates
• Document findings, resolutions, and potential risks accurately
• Communicate with customers and internal business partners to ensure timely resolution
• Handle multiple cases simultaneously while meeting quality and service standards
• Collaborate with team members and cross-functional departments
• Support remediation and special project work as needed

• High School Diploma or equivalent
• 3+ years of customer service experience
• Experience working in a financial services, banking, lending, or related environment
• Strong verbal and written communication skills
• Ability to manage difficult conversations and de-escalate customer concerns
• Strong organizational and multitasking abilities
• Proven reliability, accountability, and attendance

• Call center experience
• Banking, mortgage, auto finance, lending, or account resolution experience
• Experience in operations, underwriting, quality assurance, or compliance within the financial industry
• Previous branch banking or community banking experience
• Experience handling escalated customer complaints
• Strong problem-solving and investigative skills

• Enjoys helping customers and resolving complex issues
• Comfortable making outbound calls throughout the day
• Demonstrates professionalism and empathy in challenging situations
• Thrives in a fast-paced environment
• Works well independently and collaboratively
  
  Maintains attention to detail while managing multiple priorities

• Long-term contract opportunity with potential for career growth
• Hybrid work environment after training
• Consistent weekday schedule
• Free onsite parking
• Valuable experience with a leading financial services organization

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jul 22, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

For all positions located in the city and county of San Francisco, we will consider qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.