Community Associate, Customer Service​/HelpDesk

Location

3017 Douglas Boulevard, Suite 300, 95661 Roseville, California, United States of America

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want—in over 120 countries across the globe!

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, where you will help take care of all the administrative and support needs so that your customers can focus on running their business.

You arrive a few minutes before the center opens to make sure everything is ready. Throughout the day you handle a wide range of customer requests—from changing Wi‑Fi codes and locating packages to setting up projectors and providing directions to meeting rooms. You manage service requests, ensure accurate invoicing, and coordinate networking events with the Community Manager. Between tasks you take short breaks to recharge.

• A good communicator, able to build strong professional relationships and empathize with people’s needs (ideally 1+ year of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the country you are applying within and at least 18 years old.

• Work‑life balance (no standard nights or weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to your PTO accrual).
• Competitive 401(k) program with a company match.
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers).
• A quarterly bonus plan program, plus an hourly rate of $21.22.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.