Dispatcher, Customer Service​/HelpDesk

Job Overview

Fairview is looking for a Dispatcher to join our team at our Midway location in St. Paul, MN. The Dispatcher is responsible for day-to-day operations of the Security Dispatch Operations Center. Job duties include monitoring a large bank of CCTV surveillance cameras, prioritizing incoming phone calls, dispatching security officers, operating the Computer Aided Dispatch (CAD) system, monitoring multiple fire computers and taking appropriate actions.

The Dispatcher must be customer service focused and able to remain calm and professional during stressful situations.

• 0.2 FTE (16 hours per pay period)
• Every other Saturday and Sunday 3pm-11:30pm

• Monitors CCTV cameras, alarms and dispatches security officers appropriately
• Maintains shift log of all activities during shift (CAD)
• Provides excellent customer service to callers and on-site visitors
• Prioritizes calls in order of importance and dispatches services appropriately
• Ensures appropriate end-of-life procedures are followed, including coordinating removal of remains from patient care units, coordinating with funeral homes, working with Pathology or ME if required, and coordinating with donor services when requested
• Maintains all paperwork
• Provides high level of customer service to internal and external customers
• Demonstrates ability to provide care or service by adjusting approaches to reflect developmental level and cultural differences of the population served

• Associate or technical degree in telecommunications or law enforcement
• 1-3 years of dispatch or hospital security experience

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more. Please follow this link for additional information: https://(Use the "Apply for this Job" box below)./noncontract

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign‑on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO/Vet/Disabled:
All qualified applicants will receive consideration without regard to any lawfully protected status.