Client Support Specialist – Part Time

Title

Client Support Specialist

Part-time, Non-exempt

Saint Paul, Minnesota

Client Support Supervisor

$21.00 - $21.50 / hr

Emma Norton Services is a Housing First and harm reduction organization that believes safe, stable housing is a fundamental platform for well-being and self-determined growth. We partner with people who have experienced homelessness, offering supportive housing and a range of services that reflect their unique strengths and aspirations. Whether through our long-term housing programs or short-term mental health support at the Living Room, we meet each person with dignity and respect, creating space for healing, connection, and possibility.

Emma Norton Services is an Equal Opportunity Employer; it is the intent and resolve of Emma Norton Services to comply with the requirement and spirit of the law in the implementation of all facets of equal opportunity and affirmative action. In the recruitment, selection, training, use, promotion, termination, or in any other personnel action, there will be no discrimination based on race, creed, color, religious belief, gender, age, national origin, ancestry, disabilities, marital status, sexual orientation, gender identity, veteran status, genetic documentation, membership or activity in a local commission, status regarding public assistance or any other characteristic protected by law.

Emma Norton Services fully complies with all government requirements for carrying out Equal Opportunity Policies related to the protected classes mentioned above.

The Client Support Specialist provides support and assistance to clients, team members and visitors at Restoring Waters - a single-site permanent supportive housing program serving 60 individuals. Programming provided at Restoring Waters provides stability, education and awareness, with harm reduction and Housing First practices integrated throughout the services.

The position is for 12-hour weekend day shifts, working from 11:00 am to 11:00 pm. The Client Support team rotates working two weekends in a row, one weekend functioning as On Call, and one weekend off.

1. Provides program support

• Interacts with clients in a courteous, respectful and responsive manner.
• Ensures safety and well-being of clients and community by communicating information, addressing concerns, answering questions and maintaining physical safety of the space.
• Ensures confidential information is protected and shares confidential information only as necessary.
• Assists in responding to and managing client crises and conflict as trained, and provides incident follow up to on‑call staff.
• Gives clients their medication and mail at their request.
• Assists with room cleaning tasks as decided by the team for future residents.

2. Interacts with community and performs basic administrative support

• Greets guests/visitors, and answers phones in a courteous and responsive manner.
• Answers questions for prospective clients and community members about the program, providing referrals to daytime administrative staff as appropriate.
• Manages outgoing mail and packages, and distributes incoming mail for clients and staff.
• Distributes documents, supplies and other materials to clients and staff as needed.
• Receives and processes in‑kind donations.
• Completes projects and duties as defined by supervisor and/or through team decisions.

3. Function as a team member

• Follows through with own job responsibilities and assignments.
• Engages in creative problem solving and conflict resolution, provides support to team members when needed.
• Follows up with team members’ questions in a timely and effective manner.
• Offers assistance to team members as needed.
• Willing to give and receive feedback to and from team members.
• Takes direction from supervisor, provides input to the decision‑making process of the team, and accepts and implements team decisions as made.

4. Other duties

• Participates in monthly staff meetings, team meetings, one‑on‑one supervisory meetings, and group clinical supervision.
• Promotes community awareness of Emma Norton.
• Participates in agency efforts to promote…