Client Services Representative

Description

Are you passionate about community support and providing exceptional service? Become a vital part of our compassionate and community-focused veterinary clinic team, as a Client Services Representative. In this role, you’ll be the first point of contact for pet owners—helping schedule appointments, manage communications, and ensure a smooth experience from check-in to checkout.

• Health, dental, and vision insurance
• 401k retirement plan with 4% company match
• 15 days of Paid Time Off in your first year + Paid and Floating Holidays
• Work-life balance

Full-Time, 40 hours/week

Four 10-hour shifts per week between Monday and Friday (no weekends)

Shift time is 7:00am - 5:30pm primarily l clinic; occasionally at Golden Valley clinic

Schedule to be determined based on current need/candidate availability

The Client Services Representative is responsible for the daily coordination and scheduling of Pet Clinic Spay/Neuter, Wellness, Dental, and Specialty surgery appointments.

Here s what you d be doing

Client Services

• Greet clients and maintain a professional and welcoming environment.
• Answer incoming phone calls and make outgoing calls to return voice messages.
• Respond to email inquiries regarding services.
• Schedule clients for services.
• Prepare and ensure proper paperwork and consent forms are completed prior to services.
• Collect payment from clients.
• Email invoices, receipts, and records as needed.
• Make reminder, follow up, and no-show calls for services.
• Escalate complex client questions and concerns as appropriate.

Communication and Culture

• Communicate in a positive and professional manner with customers, other employees, and volunteers.
• Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.

Technology

• Accurately enter and maintain client files and required information in Evet.
• Manage and view work schedule in Makeshift.
• Clock in and out of shifts using ADP.
• Monitor AHS email and other messaging software.

Other duties as assigned.

Additional Information:

Schedule and Attendance

• Required to be on time to scheduled shifts during operational hours which may include evenings, weekends, and holidays.
• Attend and participate in regular team meetings and one-on-one meetings with direct leader.
• May be required to work at a different site based on department needs.
• May be required to attend occasional off-site meetings and events.

Work Environment:

• Primarily desk based.
• Exposure to unpleasant odors, chemicals, and noises, including barking.

Experience

• 2+ years of customer service experience required.
• Experience scheduling appointments and/or serving at a reception desk preferred.

Skills

• Excellent customer service and communication skills.
• Strong administrative and process management skills.
• Strong multi-tasking and problem-solving skills.
• Proficient with computers, specifically a working knowledge of Microsoft products.

Physical Demands:

• Prolonged sitting at a desk.
• Must be able to lift and carry up to 10 lbs.

Emotional Demands:

• Must be comfortable with the emotional aspect of work in the veterinary field, including the use of humane euthanasia.

Transportation:

• Reliable transportation required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Every year, Animal Humane Society provides direct care and services to help thousands of animals in need across Minnesota.

As one of the nation s leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere.

• Make a difference in the lives of animals and people
• Join a team of coworkers who love animals as much as you do
• Work-life balance
• Unique animal adoption benefits and discounts on veterinary care and pet supplies
• Health insurance coverage for full-time staff includes…