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Guest Experience & NPS Specialist
Job in
Saint Paul, Ramsey County, Minnesota, 55199, USA
Listed on 2026-07-29
Listing for:
Hertz
Full Time
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Hertz is seeking a Customer Experience Associate to deliver exceptional service and drive customer satisfaction at the counter. The role focuses on first contact resolution, staff empowerment, and maintaining a culture of hospitality and professionalism.
The position involves acting as the internal NPS liaison, analyzing results, and communicating actions to management to improve guest experiences. Strong communication and leadership skills are essential for coaching team members and ensuring
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