Customer Service Representative Job in White Bear Lake, MN

Spanish Bilingual Technical Customer Service Representative

We are looking for a Spanish Bilingual Technical Customer Service Representative to join a manufacturing team in White Bear Lake, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, solving product-related questions, and communicating technical information in a clear and supportive way. The role focuses on guiding customers toward the right tooling solutions while working closely with internal partners and external contacts to deliver excellent service.

• Respond to customer inquiries by phone and email, providing timely support and helpful solutions related to tooling products and services.
• Evaluate customer applications, specifications, and prints to identify product recommendations that align with operational needs.
• Explain technical tooling information in a way that is easy for customers to understand, helping them make informed decisions.
• Process customer orders and complete accurate data entry while maintaining organized records and clear communication throughout the order cycle.
• Partner with co-workers, sales representatives, designers, and distribution contacts to address customer needs and support successful outcomes.
• Handle both inbound and outbound customer communication to resolve questions, follow up on requests, and strengthen ongoing relationships.
• Use digital tools and Microsoft Office applications to manage correspondence, track activity, and support daily customer service operations.
• Take on additional customer support or administrative tasks as needed to meet team goals and department priorities.