Hospital Program Call Center Representative

• responsible for answering telephone calls
• providing personalized seamless service to physician callers
• responding to inquiries with expert knowledge of physicians, services, and programs
• working with internal departments of affiliated entities to draft best practices for routing and responding to physician callers
• prioritizing complex and emergent situations
• accessing 3-4 software systems within one call
• participating in staff training and acting as a resource for co-workers when necessary

• Two to three years of customer service experience.
• Strong basic computer and keyboarding skills.
• Demonstrated excellent written, verbal and interpersonal communications skills.
• Demonstrates a pleasant telephone voice and helpful manner.
• Ability to work effectively with minimum supervision, while understanding role as part of a team.
• Must have strong interpersonal communication skills, including excellent problem solving and follow up skills.
• Proven strong analytical skills with ability to identify problems and initiate solutions.
• Demonstrates a forward-thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare providers accessing the service, and the primary/secondary clients.
• Knowledge of general computer software, including Microsoft Office.
• Preferred Qualifications:
• Telephone-based customer service experience.
• Fluid knowledge of common medical and hospital terminology required.
• Experience working in a fast-paced healthcare environment, preferably including clinician interaction.
• Knowledge of specialty software, including Infinity, E-Centaurus, Cerner, and/or AMiON.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving in a healthcare environment. Proficient in utilizing various software systems to enhance service delivery and improve processes for physician callers.

• Customer Service Experience
• Excellent Written Communication Skills
• Interpersonal Communication Skills
• Analytical Skills
• Knowledge of Medical Terminology

• Basic Computer Skills
• Keyboarding Skills
• Problem Solving Skills
• Process Improvement
• Telephone-Based Customer Service

• Interpersonal Skills
• Pleasant Telephone Voice
• Helpful Manner
• Ability to Work Independently
• Team Collaboration

• Healthcare Environment
• Physician Call Service
• Emergent Situations
• Staff Training
• Best Practices

• Microsoft Office
• Infinity
• E-Centaurus
• Cerner
• AMiON