Senior Escalations Specialist - Financial Services
Job in
Saint Paul, Ramsey County, Minnesota, 55199, USA
Listed on 2026-08-06
Listing for:
TEKsystems
Full Time
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
-
Finance & Banking
Job Description & How to Apply Below
TEKsystems in Shoreview, MN is seeking a contract specialist to handle escalated complaints in banking, focusing on automotive and small business products. You will review, research, and resolve inquiries using a web-based case management tool, often juggling 5–10 cases with periodic holds while awaiting information.
The role is hybrid, with part of the time remote. Applicants should have strong communication skills, the ability to de-escalate calls, and adherence to policies.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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