Call Center Representative

• Answer incoming calls from health insurance members regarding coverage and plan availability
• Explain coverage changes and available options
• Research member accounts and accurately document interactions
• Resolve member inquiries while maintaining high-quality customer service standards
• Follow established policies, procedures, and compliance guidelines
• Meet productivity and quality expectations in a fast-paced call center environment
• Support members during significant healthcare insurance service area changes
• Serve as the primary point of contact for questions about healthcare coverage, plan availability, and enrollment impacts

• Previous call center or high-volume customer service experience required
• Strong communication, problem-solving, and active listening skills
• Comfortable navigating multiple computer systems while assisting customers
• Ability to work independently in a remote environment
• Must reside in Minnesota
• Must be available to report to the local office if business needs require
• Reliable internet connection required
• Ability to travel to the office if necessary
• Healthcare, health insurance, or benefits-related customer service experience preferred
• Experience handling sensitive customer concerns and escalations preferred

Demonstrates expertise in healthcare customer service, effectively addressing member inquiries and navigating complex insurance systems while maintaining compliance and high-quality standards. Proven ability to work independently in a remote environment and manage sensitive customer concerns.

• Call Center Experience
• Healthcare Customer Service
• Strong Communication Skills
• Problem-Solving Skills
• Active Listening Skills

• Customer Service
• Independent Work
• Time Management

• Health Insurance
• Coverage Options
• Plan Availability
• Compliance Guidelines
• Member Inquiries

• Multiple Computer Systems