VIP Group Agent

VIP Group Coordinator

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a VIP Group Coordinator for Amex GBT, you'll handle group travel for some of our most exclusive and rewarding VIP clients, including business executives of the Black Rock investment management firm.

We are offering a great shift:

Shifts:

Monday-Friday 9:30am - 6pm ET.

We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at Amex GBT!

We're excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You'll Do on a Typical Day

• Manage group events globally for Black Rock.
• Build Sabre profiles in GDS online and offline PCC for group events.
• Provide training to Travel Counselors working on group bookings.
• Provide in-depth air analysis for Black Rock's event team.
• Manage daily group reporting and distribution to client contacts.
• Work with reporting specialist to establish attendee reporting requirements and timelines.
• Manage Black Rock's campus and lateral recruit program.
• Help manage Black Rock's flight accumulation policy.
• Helps maintain Amex GBT SharePoint site updated with relevant group/meetings.
• Works globally with Amex GBT dedicated Black Rock agents on processes/parameters for meetings and groups.
• Work on special projects assigned by Global Account Manager and Operations Manager from American Express GBT.
• Requirement - excellent knowledge of Excel and Sabre.
• Must be proactive, self-motivated and highly organized.

What Are We Looking For?

• Passion for excellence in client service, including proactive anticipation of needs
• Native Sabre GDS expertise
• 3 + years group travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel.
• Excellent professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Thank you in advance for providing an updated resume to further highlight your interest in this particular opportunity. If applying for a role in a different entity from the one you're currently employed by, please ensure during the recruitment process that you understand the potential difference in your benefits should you be successful.

Location United States

The US national base salary range for this position is from $46,200.00 - $85,800.00. The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!