Service Dispatch Specialist

Securitas Technology is seeking a Service Dispatch Specialist I to coordinate field service for electronic security and life safety systems. In this role, you will receive and prioritize service requests, schedule and dispatch technicians, and ensure work orders are completed accurately and on time. You will communicate with commercial and enterprise customers, provide updates, and document all service activity in dispatch and CRM tools.

Working in a culture focused on safety, integrity, and innovation, you'll collaborate with technical and monitoring teams while developing your skills with cutting-edge security technology in a global organization.

Responsibilities

• Receive and prioritize service requests for electronic security and life safety systems.
• Schedule and dispatch field technicians based on skills, availability, and service level agreements.
• Monitor job status, update work orders, and ensure timely completion of service calls.
• Communicate with customers regarding appointment times, service progress, and follow-up needs.
• Collaborate with technicians, monitoring, and account teams to resolve issues efficiently.
• Accurately document all service details in dispatch and CRM systems.
• Escalate urgent or high-risk events according to safety and company protocols.
• Support continuous improvement in dispatch processes, customer experience, and team performance.

Required Skills

• Service dispatching
• Work order management
• Customer service
• Scheduling and coordination
• Alarm and security systems knowledge
• Ticketing/CRM software
• Data entry and documentation
• Prioritization and triage
• MS Office or similar tools
• Communication (phone and email)