East Metro Service Advisor

Walser Automotive Group is seeking an East Metro Service Advisor to deliver exceptional customer experiences in our negotiation-free, service-driven environment. In this front-line role, you'll greet customers, listen to their concerns, and translate vehicle symptoms into clear repair orders. You'll review inspection results, explain maintenance and repair recommendations, and gain customer approval with transparency and integrity. Working closely with our technicians, you'll manage repair timelines, communicate status updates, and ensure vehicles are serviced correctly and on time.

Walser provides comprehensive training, growth opportunities, and a supportive, team-focused culture with competitive pay and benefits.

Responsibilities

• Greet service customers and assess vehicle service needs
• Write repair orders and accurately document customer concerns
• Provide maintenance and repair recommendations with clear explanations
• Coordinate with technicians to prioritize and monitor repair work
• Review inspection findings and obtain customer approvals
• Communicate repair status, timelines, and costs to customers
• Ensure transparent, negotiation-free service experiences
• Process payments, warranties, and service documentation
• Support service department goals for customer satisfaction and retention
• Maintain a clean, organized, and customer-focused service area

Required Skills

• Automotive service writing
• Customer service
• Repair order documentation
• Basic automotive systems knowledge
• Service scheduling
• Warranty and service contract processing
• Point-of-sale and DMS software
• Upselling maintenance services
• Written and verbal communication
• Time management