Go Team Site Specialist Job Saint Paul area,Minnesota USA,Customer Service/HelpDesk

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

This Role will Cover MN, IA, WI and the Dakotas primarily but will travel outside of that based on business need. BRIEF

POSITION SUMMARY:

As part of the GO Team, this associate will focus efforts on Implementation of new Large Account/In-Plant programs, training new and existing In-Plant associates, and perform special projects in support of the success of the Large Account program and company success. Go Team Project is defined as incremental revenue of $750k or more with multiple solutions implemented at the customer site.

This associate will travel to customer locations as part of the GO Team.

DUTIES and RESPONSIBILITIES:

Supports new account implementation with focus on transactional go-live
Supports BNA process
Trains GO Team In-Plant associates in the general day to day responsibility including training with systems, solutions, product, and process
Communicates with customer and local sales owner on overall strategy
Strong understanding of MSC's business systems, Vending, VMI, In-Plant SOPs
Ability to cross refence and source complex data lists accurately
Ability to problem solve and ensure customer resolution
Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available
Closely connected with Project Management team to follow overall implementation strategy to maximize time to money
Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.
Works closely with vendors to produce quotes, expedite orders, locate sources for products, and arrange product training.
Supports outside sales representatives in various branch activities.
Resolves more complex credit and collections issues to enhance customer service.
Ability to learn and work fluently within our customer's operating system or third-party software.
Implements and maintains an MSC VMI, Vending, or CMI program in customer location to enhance revenue generation.
Resolves customer product and service issues by providing sales-related solutions utilizing the most common source of information. Consults with other associates to locate alternate sources of information.
Represents MSC in conjunction with local sales owners at customer meetings by communicating MSC's Value Proposition, direction and strategy for alignment to customer goals and expectations.
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
Participation in special projects and performs additional duties as required

EDUCATION and EXPERIENCE:

Associate's Degree or the equivalent experience is required
Minimum of three years inbound/outbound telephone sales, outside sales, or customer service experience required preferably in the industrial or manufacturing segments.
Minimum two years in-depth knowledge of supply chain solutions such as - Vending, vendor managed inventory, storeroom management and cross reference experience is required.
Minimum two years' experience working with standard operating procedures (SOPs) required.
Industry experience required

SKILLS:

In depth knowledge and tactical use of the AS400 or like MSC business systems are required
Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
Excellent problem-solving skills are required.
Excellent customer service and sales skills are required.
Excellent verbal and written communications skills are required.
Working Industrial knowledge preferred.
Proficient in Microsoft Excel

OTHER REQUIREMENTS:

Overnight airline travel is required 75%-80% based on project scope
A valid driver's license is required.
Ability to lift items of up to 50 pounds required as needed.
Must adhere to all MSC and customer specific safety requirements such as wearing hardhats, safety glasses, steel toe shoes, etc.
Must be able to pass customer-specific background demands which may include but are…