Event Parking Attendant

Science Museum of Minnesota | SMM
120 West Kellogg Boulevard
St. Paul, MN 55102, USA

The Event Parking Attendant provides a welcoming first impression of the Science Museum of Minnesota Parking Ramp and ensures a successful parking experience for museum visitors, contract customers, event attendees, and personnel. The position will collaborate with management, team members, and service providers to ensure all parking equipment is functional and well maintained. The Event Parking Attendant will also support caring for the ramp and vehicle entrances by performing trash removal, cleaning, and some winter maintenance activities as directed.

Job Duties and Responsibilites:

• Support event parking operations: perform routine opening and closing procedures, maintain inventory of supplies, ensure parking systems and equipment are functional, assist customers with payment transactions, and provide flagging and vehicle traffic control as needed.
• Ensure all customer facing signage and pay stations accurately display current rate information.
• Troubleshoot equipment and system issues and report outages to appropriate service providers.
• Keep vehicle lanes, roadways, parking ramp and adjacent parking stairways free of obstructions and debris, including trash removal and winter maintenance activities.
• Interact professionally with customers, clients, and personnel by using clear and concise verbal and written communication.
• Promote museum amenities, memberships, exhibits, programs, and events.
• Keep personnel work areas clean and secure.
• Escalate incidents to security personnel and management immediately.
• Responsible for safe and secure operation of equipment used to perform primary and support duties, which may include: TIBA Parking Systems, shared work computer, cellular phone, two way radio, hand held safety flags, wheeled Brute, broom & dustpan, reach extender, flat mop, scoop shovel, ice scraper and hand operated salt spreader.
• Perform other supportive duties as apparent or assigned.
• Communication: Expresses oneself clearly in conversations and interactions with others and ensures that information is shared with others who should be informed.
• Collaboration: Develops, maintains, and strengthens partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Customer Service: Demonstrates an understanding of the SMM mission by ensuring that their own interactions with internal and external customers consistently support the mission.
• Fostering an Inclusive Community: Contributes to a museum environment, and people, that reflect and respond to the diverse needs and cultures of our community (internal and external).
• Results Orientation: Focuses on providing a best in class visitor experience through work outcomes by meeting personal and organizational work objectives.

Minimum Qualifications:

Education: High school diploma or equivalent.

Experience: At least one year of customer service experience in a public facing environment, preferably outdoors.

Key Skills & Abilities:

• Possess excellent verbal communication skills to effectively interact with a diverse group of visitors, clients, and team members.
• Ability to work with minimal supervision.

Physical Requirements:

• Ability to maintain a high level of focus while monitoring traffic and in lane activities, phone and radio calls, and other disruptions for extended periods.
• Must be capable of standing and/or walking for the entire duration of shift (typically 4 hours).

Preferred experience and certifications:

• Fluency in language(s) other than English is valued.

Physical Requirements:

• Must be able to work outside during periods of extreme heat and cold.
• This position is very active and for extended periods of time requires…